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FAQ

Mobile subscriptions

Mobile subscriptions are connected by sending an SMS to a short number of your mobile operator.

With help of mobile subscriptions you will always get the latest multimedia and entertainment content, business, sports, politics and economy news, daily exchange rates, information about fashion trends. You will also be able to meet, communicate and get news from the category of "18+" (for adults only). The base content of any subjects allows us to offer only the best to its subscribers.

Regular content distribution is carried out on the same time daily, weekly, or depending on occurrence of relevant information, such as exchange rates.

Cellular carriers allow you to subscribe to multiple topics of content which significantly saves your time and money.

If Mobile subscription have been activated accidentally or you want to change the subject of the subscription, or if you have any questions regarding the quality of services , please fill out the form in the Ticket, outlining the essence of the question which our support team will help you to solve quickly.

Service price

You can find the service price in the section Price Table. For information, click:

  1. Your country of residence.
  2. Mobile operator to which you are connected.

Below you will see a list of available short codes which is activated in a selected region and the mobile carrier.

Please note that there must be Terms of Use of the service, as well as information about the cost on the online services

How to unsubscribe

In case you have subscribed to the service by accident and want to stop it you can resolve this issue independently in the section Unsubscribe.

Enter your phone number in international format. After clicking "Send" button your phone number will be in the system which will check for a subscription and the service will be disabled. In case the number does not exist in the subscription database, you will receive a message that the number is not found. This means that you are not subscribed to the services provided by our company, and we suggest you to contact the helpdesk of your mobile carrier.

You can also unsubscribe using free SMS. The information how to do it you are supposed to receive in the welcome message after subscription.

If you cannot unsubscribe simply give us a call. You can also send a request to cancel subscription in the section Ticket or order Call back. Our technical support service will review the issue within 24 hours.

How to contact us
  1. Call the phone number listed in the header in the selected country.
  2. Send a claim in the Ticket section .
  3. Request a call back.
  4. Send an e-mail to support@rgk.help.

Pay attention:

  • Claims which are sent via the feedback form or email will be reviewed within 24 hours;
  • Claims which are received by operators on the phone are resolved during the conversation, if possible. If it is impossible solve the problem or answer the question immediately, the operator creates an application which our experts will review within 24 hours. In special cases, it may take up to 48 hours;
  • All the claims which are sent on a weekend or holiday can be resolved only on the next working day.

RGK Help always aims to provide its subscribers high quality service. Your opinion is important to us. All suggestions, complaints and questions about the services will be accepted and reviewed promptly.